Service description

This service description is valid from 16.2.2021 until mentioned otherwise

1. Overall description of the service

Cuckoo (afterwards Service) is a service offered by Cuckoo Networks Oy. The service enables break exercise activity at workplaces via the internet. With the service employees can set an alarm to remind them and take a 2-3 minute guided active break. Break videos focus on supporting the musculoskeletal system, increase heart rate and activate the brain. The service makes it possible for employees to be active regardless of time and space.

 

The Cuckoo service is at the customers’ use as a cloud service. The customer receives a registration code for the company. With this code the employees (Users) can log in to the Service. The code opens up a form in which the user fills information (name, email, password) and after that the Service is at use. The user can also register to the Service with Microsoft-account. In this case the user registers with Microsoft credentials and will be able to log in with these credentials later. The customers Admin is a person who will be authorized to have admin rights to the Service. The customers Admin controls company information and their visibility in Service. 

 

The Service can be used in browser and in a mobile application. To use the Service internet connection is needed. To use the service you need to have internet access that enables regular HTTP/HTTPS -protocol-compliant traffic (TCP-entry 80 and 443). The newest versions of browsers are recommended. Supported browsers are Apple Safari, Google Chrome, Microsoft Edge, and Mozilla Firefox. To use the Service browser needs to have allowed cookies and JavaScript -commands. The Service also works in a mobile application for IOS and Android. 

 

The Service can also be used through Microsoft Teams -app. The Service is downloaded from Teams App Store. In Teams-Cuckoo -integration the user can communicate with a chat-bot: set the break alarms, take a break and mark their own feelings before and after the break. Teams-Cuckoo-integration also transfers you to Cuckoo Workout -service where the user can use all other features.

2. Starting to use the Service

Registration

Users will register to the Service with a registration link or code received from the customers Admin. In the electric registration form users name, email and password are asked. User can also register to the Service with Microsoft-credentials. 

 

Materials are provided for the customers Admin to publish in the company’s intra and other communication channels. The Service can be for example added to the company’s own application selection.

 

A registered user can use the Service regardless of time and space. The only thing a user needs is a working internet connection. The Service works in computers, mobile apps, tablets and in Microsoft Teams app.

3. The structure of the Service

Frontpage  
On the front page, the user sees a map and their own and their colleagues’ actions in the Service. On the front page, the user can set the alarms and command the Service to start a break video and mark activities done. Active challenges show the users their ongoing challenges and the user can also start new challenges by clicking “Challenge”. 

Leaderboard
On Leaderboard-page the companies using the Service are listed according to their activity. This is a way for companies to increase their market value and communicate to other companies about them caring for personnel. The company has three options for visibility in the Leaderboard:
1. Company can set their profile as private. In this case, the company is not visible on Leaderboard or any other place to the users of the Service.
2. Company can set their profile visible on the Leaderboard but the users of the company are not seen by other users of the Service. If a user has set their settings as “Private” they are not seen to other users within their own company either.
3. Company can set their profile as open. In this case, the ranking is visible on the Leaderboard and the registered users of the company can be seen to other users of the Service. If a user has set their settings as “Private” they are not seen by other users of the Service.

Company  
Company-page is the user’s own company’s page where they can see their colleagues and form teams with them. The teams are listed according to activity in a way that the most active team is on the top of the list. On the Company-page there is also a listing of the top 10 most active users of the company. If a user has set their settings as “private” they are not seen on the list. On the Company-page, you can see the company’s users’ average level and the company’s current standing on the Leaderboard. On the Company-page, you can also choose to follow your colleagues in which case their activity will be seen on your front page. If a user has set their settings as “private” they can’t be followed. 

Prizes
On Prizes-page the users of the Service can see the prizes that are up for the raffle in the competitions. They can also look at the benefits and discounts from partners that are available for users. On the Prizes-page there are short and long-term benefits that are updated by the service provider.

FAQ
On the FAQ-page there are listed the most frequently asked questions in which the user can find answers to possible questions about the usage of the Service. 

Profile 
Profile-page is the user’s own profile. On this page, they can edit their own profile texts and upload a picture and cover picture. On the profile-page, the user sees in which team they belong, can create a new team, and sees their own activities listed. On the page, you also see your own level, collected coconut points, and challenge victories, and completed challenges. The user also sees their own activity on a weekly level. The leaderboard shows the user’s ranking within their own company. The user also sees active challenges, followed users, and their own favorite breaks.

Settings
In settings, the user can change their username and edit their language settings (Finnish, Swedish or English). The user can add their own motto, profile picture and cover picture. You can also edit the break alerts from settings. The user can choose three times for alerts and pick the weekdays they want to get the alarm on. The user can decide whether or not they want to automatically follow all of their colleagues. The user can set their profile as “private” in which case the profile is not visible for other users in the company. The user can also choose to turn on notifications and by doing this receive emails about active challenges and transfer break alerts into their calendar. 

4. The features of the Service – to the user

Alert  
The service gives an alert in the browser when it’s time to take a break. The user can set themselves three break alerts in the times they want to receive a notification. When the alert goes on the user can also pass it and they don’t need to take a break right away. 

The user can choose to limit the alerts at specific times if they don’t want to receive the alerts. There will be a calendar invite sent to the user about their break times and the user can choose to add those into their own calendar. In this case the user will receive alerts even if the Service is not open in the browser. The most common calendar providers, such as Google and Outlook, support the Service’s alert. The user can decide whether or not to save the break alerts in their calendar. 

In the mobile version the user can also save break alerts in which case the user receives notifications in their mobile device.

Break exercise videos
When the user receives an alert to take a break, the user can start a break by clicking the notification. The user can also click “Take a break” on the front page whenever they want to take a break. The Service suggests the user the next break. In each level there are three different break exercise videos. When the user has completed all three videos they move up to the next level and receive new videos. The user can also choose break exercise videos from different categories such as “Neck and shoulders”, “Back”, “Cardio break” or “Body maintenance”. The user collects points automatically after completing the video. If the video is not completed the user will not receive points. 

One video lasts for 2-3 minutes. The video consists of three different movements that are video filmed through the whole exercise. There is music in the background that can be turned off. The Service has over 400 different videos. The exercises can be done anywhere without equipment. 

A trained physiotherapist and osteopath has designed all the break exercises. The movements are designed for people who sit a lot at work. Movements are meant to prevent health issues caused by excessive sitting. 

The videos don’t contain speech or text so the same videos work for all users regardless of their language settings (Finnish, Swedish or English). All videos work both on computer and mobile app. 

Mindfulness-exercises
The Service also contains mindfulness-exercises that have been produced by educated mindfulness-coaches. Mindfulness-exercises are relaxing audios in which the aim is to focus on breathing. The exercises are 1-15 minutes length and the user can choose the length and the theme of the exercise. 

The exercises are available in Finnish, English and Swedish. All videos work both on computer and mobile app.

Activities
Activities include three basic activities: use the stairs, active commute and change working posture. The Service encourages the user to make small micro deeds to activate their work day. The user can mark an activity done by clicking “Activity” on the front page. The user collects points by doing this.

The activities can also be tailored to meet the needs of the company.. 

Activities are available in Finnish, Swedish and in English. The activities work both on computer and mobile app. 

Wellbeing tips
The user receives different kinds of wellbeing tips from the Service. The tips are given by different specialists: Hanna Partanen – nutrition, Camilla Tuominen – coping with stress and feelings, Emma Sandström – mindfulness, Markus Pöyhönen – everyday activity, Ulrika Björkstam – resilience and Leeni Peltonen – sleep. The Service also gives tips to taking breaks and the benefits of taking breaks. Tips are given by the Service provider’s own specialists who are Masters in Sport Sciences.  

Wellbeing tips are available in Finnish, Swedish and in English. The activities work both on computer and mobile app.

Micro webinars
The user receives micro webinars from the Service regularly when they move up the levels. Micro webinars are hosted by the same specialists who give wellbeing tips. Micro webinars last 1-4 minutes and the user can choose when to listen to the webinar. Micro webinars are available in Finnish, Swedish and in English. The activities work both on computer and mobile app.

Chat
Chat is found on the bottom right corner of the Service. Through chat the user receives wellbeing tips, micro webinars and is able to participate to monthly raffles. It is also possible to send out tailored messages to company’s users if the customer’s Admin wishes to do so. This can for example be combined with a wellbeing campaign of the customer.

Through chat the user can be in touch with the customer service if they have questions or comments about the Service. Chat is available in Finnish, Swedish and English. Chat works both on computer and mobile app. 

Language settings 
The user can edit their language settings in their own profile. Language options are Finnish, Swedish and English. (Read more about settings from The structure of the Service.)

Bell / trophy image
From the bell image the user can accept challenges and see if another user has reacted or commented on their activities. The bell image changes into a trophy image if there is an ongoing mini race in the Service. By clicking the trophy the user can open an information box about the mini race.

Map and levels 
By taking breaks in the Service the user advances on the levels of the map. The user begins from level 1. Every level consists of videos according to a plan. When the user has completed the videos they move up to the next level. On the map the user sees colleagues they follow as icons on the level they are currently at. If a user has set their profile private they cannot see others on the map and other users don’t see them. To move up levels the user needs to gather 60 coconut points. 

Points
Every completed break and marked activity gives the user eggs which mean points. With these points the user advances from level to another and receives different wellbeing tips when doing so. The user also has a possibility to participate in the monthly raffle when advancing levels. The Service encourages to make changes in behavior and do small deeds. The maximum amount of eggs per day is 6. This makes it possible for everyone to move up the levels at the same pace and avoids excessive competition.

Monthly competitions
Every user has a chance to participate in a competition and raffle each month. When the user reaches a golden level in the map (golden levels are located 10-20 levels apart) they get a message from the chat that allows them to participate in a raffle by answering to it. If a user doesn’t want to, they don’t need to participate in the raffle. The Service provider raffles monthly varied prizes offered by partners between everyone who participates in the raffle. 

Profile
Every user and company has their own profile that can be seen by other users. If a user has set their profile private it can’t be seen by others. 

Following
In the Service it is possible to follow other users from your own company and from other companies. In this case the user sees on the user feed when others have taken breaks or marked activities. If a user is private they can’t be followed or seen. If a company has set their setting private or partially private, other companies’ users can’t follow their users. The user can also like and comment on the activities of their followed users. 

Teams
Users can form teams within the company. User collect coconut points for themselves and the team by taking breaks and marking activities. User can join a team or invite another user to a team. User don’t have to belong in any team if they don’t want to. 

Challenges
In the Service users can challenge each other to a playful activity challenge for 1, 3 or 5 days. The challenge begins when the challenged user accepts the challenge. The winner gets extra coconut points and in a tie the points are shared. Winner is the one who has been more active during the challenge. The user doesn’t have to challenge anyone if they don’t want to. Users who are private can’t accept challenges. 

5. Features of the Service to customers Admin

Management of the company profile 
The customers Admin manages the company information, pictures and content. Customers Admin can fix the profile privacy and make it private if needed. Customers Admin also sees a “User list” on the Company-page and is able to see all registered users with their email addresses and levels. If the customers Admin wants, it is possible to get an activity report of the users. The report will show the total amount of users and daily, weekly and monthly activity rate. The report is anonymous.

6. Other

If the customer needs help with using the Service or something else, the Service provider will help customers information management.